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HDFC a babu run organization of Thieves
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Short Description:

In the month of june 2015 I started to get 3-4 calls daily from people claiming to be calling from HDFC bank behalf. They were offering me a free credit card due to the MNC I work for. Finally after there continuous calling me I agreed to give them the documents such as PAN card, bank statements, salary slip, company ID card etc. And they took my signature on the form and told me within 2 weeks the Credit Card would be deliver. And they just vanish.

It’s a month now and and still no card and I have written to Mr Aditya Puri the MD of HDFC bank but I believe Mr Puri does not believe in reading or customer care. From his office I get following correspondence and calls from people who may not fit into an elementary school due to lack of simple reasoning and IQ. Even after giving them my Application ID they say “ Sir we are not able to track down your application form. Please apply again”

I am not writing to Mr Puri office for new application form I want my card delivered to me or my documents to be return back to me.

Regards

++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Below are the emails thread so far. Will keep on updating

{ Please note that some information like emails id etc have been change to protect the privacy}

On Tue, 07 Jul 2015 16:31:00 +0530 "Customer" sfsfdsfdss@rediffmail.com> wrote

Hello Mr Puri,
This is to bring to your notice regarding my credit card application no CC22904594 and application dated 11/06/2015

At the time of application it was promise to me that being MNC employee the card is a life time free for me, however it is almost a month since they took my sensitive documents such as PAN card, company Id card etc and I have not received the said card till date. Today, I got a call from somebody telling me that the card is not free and I will have to provide extra document such as any utility bill with my name and gave me a Gmail ID.


I followed this with your customer center and they didn't had any information about my application no.

This whole process is now looking suspicious to me and hence would request you to intervene and look into the matter at your earliest.
Regards,


On Tue, 07 Jul 2015 18:36:20 +0530 "Senior Management" wrote
 
Dear Mr. Customer,
 
 
This is with reference to your e-mail dated 07/07/2015 addressed to our Managing Director Mr. Aditya Puri regarding your request placed for HDFC Bank credit card.
 
We personally thank you for taking your valuable time to share your views on the recent interactions with us and it is unfortunate to note that your experience has not been upto your satisfaction.We request you to provide us with the following details to enable us check and provide the necessary information.
 
 
 
1. Name as mentioned on the application form
 <My Reply> At the time of documents collection and the form submission the executive who came to collect my document just asked me to sign the forms and rest of the details he said will be called or taken from the documents that I gave him.
 
 
2. Address
  
<My Reply> See reply to #1
 
 
3.Date on which the application was submitted
 
<My Reply> 11/06/2015
 
 
 
5. Place where the application was submitted
 
<My Reply> Richmond Town, Bangalore
 
 
6. Your latest contact numbers
 
80xXXXXX
 
 
 
7. Application reference number (16digits number)
 
So far I have not received any reference number. All I have is the 10 digit number on the back of the form that reads as CC22904594
 
 
8. Executive name and contact number to whom the application was submitted.
 
Can't recall exactly, but I guess it was Sayyed.
 
 
Please feel free to write to us at PriorityRedressal.CreditCards@hdfcbank.com for any further assistance / clarification that you may require.
 

 
Kindly note the query reference number for this correspondence is 15188291530.
 Assuring you of our bestattention at all times.
 
 
Regards
 
Pramod Nair
 
 
 
Manager - Correspondence (Chairman & MD Cell)


Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "

 
On Tue, 07 Jul 2015 22:03:41 +0530 "Customer" wrote
 
 Hello Pramod,
 
Please see my reply inline.
Regards,

On Wed, 08 Jul 2015 18:33:06 +0530 "Customer"<XXXXX@rediffmail.com wrote
 { Moving PriorityRedressal.CreditCards@hdfcbank.com to Cc}
 

 
Hello Mr. Puri/ Mr. Bhagat,
 

 
Will you personally take interest in my concern regarding the Credit Card that is yet not delivered even after a months time! Or HDFC LT team does not care about their customer? Sorry but the message I am getting from your team is "they just don't care"
 

 
Today I got a call from complaint department, asking me the execute contact number. Now these executive before taking my documents proof used to call me 2 times a day from different number but I don't have their number saved or I don't recall them. Is that a Business crime dealing with HDFC? I have provided my Application number and that's all I have from HDFC or on behalf of HDFC.
 

 
If there is nothing you can do, please arrange to return my confidential documents back to me. This is causing lot of mental agony and taking lot of my work time. I hope you being in LT team can understand.
 

 
Regards,
 
P.s inching towards twitter and facebook. that's where people will know who cares about their customer. The World deserves to know the truth!

Hello Mr Puri & team,

It seems that reading at HDFC has become an ancient art! I am writing this with respect to my application number CC22904594 for which I have provided all the documents to HDFC executive.

And now, yesterday as I mention below I got a call from HDFC asking me the executive name whom I gave the documents and I have given the explanation in my below email, and today I get a call from Mr James from Rajajinagar, Bangalore asking and I quote" When shall I send the executive to collect the documents? I was like what? Why should I give the documents again when I already did that a month ago along with application form (CC22904594) with my signature?

I have lost hope that senior LT team at HDFC is concerned about their customer and is just wasting my time.

Regards,

On Thu, 09 Jul 2015 17:30:41 +0530 "Customer"<nsdewmdsina@rediffmail.com> wrote

Hello Mr Puri & team,

It seems that reading at HDFC has become an ancient art! I am writing this with respect to my application number CC22904594 for which I have provided all the documents to HDFC executive.
And now, yesterday as I mention below I got a call from HDFC asking me the executive name whom I gave the documents and I have given the explanation in my below email, and today I get a call from Mr James from Rajajinagar, Bangalore asking and I quote" When shall I send the executive to collect the documents? I was like what? Why should I give the documents again when I already did that a month ago along with application form (CC22904594) with my signature.

I have lost hope that senior LT team at HDFC is concerned about their customer and is just wasting my time.

Regards,

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Commented By: useful quotes On: 24-11-2016

Worth reading about HDFC a babu run organization of Thieves. 

Also the quote is very useful.!!

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