Developer Support (Developer Products)

Primary responsibility is to deliver technical support for Developer Products and Technologies.  Customer issues comprise development with Visual Studio/Visual Studio .NET, any MS Developer Tools, eBiz applications, messaging/collaborative applications solutions and setting up and maintaining content management systems.  . These include implementing sample codes to demonstrate optimized coding techniques. The team support Enterprise customers who consist of developers working in Fortune 500 companies, smaller companies, ISV’s or consultants

The Role

The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. The candidate will provide technical support including product technical training to peers
 
A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Visual Studio).

Responsibilities:

·   Troubleshooting external code, identifying and fixing the issue that was reported.
·   Troubleshoot and fix crashes and hangs in applications that are developed using any of the Microsoft technologies.
·   Identify, confirm, escalate bugs and provide appropriate alternate implementations/techniques in Microsoft’s products reported by external developers.
·   Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
·   Write samples or ‘how to’ prototypes to explain a particular technique/technology or Product.

Candidates Profile

·   Strong experience in VC++ & COM
·   Expertise in atleast: MFC, Win 32, ATL.
·   Experience of at-least 3 years in the technical environment mentioned above is desirable.
·   Solid understanding of the OS fundamentals, Threads & processes and DLLs & Libraries
·   Basic idea on developer tools like compilers, linkers, debuggers etc.
·   Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
·   Good English Communication Skills - Spoken and Written (including technical writing)
·   Strong Trouble Shooting and problem solving skills
·   Excellent customer Service skills and effective learning skills


Critical Exposure areas:

·   Strong experience in VC++ & COM
·   Expertise in atleast: MFC, Win 32 & ATL.
·   Great troubleshooting skills

Reporting to: Team Manager

The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT

Please send your resume to sendresume77@yahoo.com. With the subject of the post you are applying for.