SQL Support Engineer The SQL Server team owns SQL Server internals support related to aspects such as corruption, debugging, concurrency, optimization, memory, clustering, replication, connectivity and security, setup, DTS, Log shipping etc. The team support Enterprise customers who consist of developers building applications that use SQL Server as a backend and/or DBA’s that maintain SQL Servers. These customers are either developers or DBA’s working in Fortune 500 companies, smaller companies, ISV’s or consultants.
The Role
The SQL Support team will be responsible for delivering SQL Server support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
Responsibilities:
· Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
· Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
· Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
· Write technical articles and sample programs for Microsoft's knowledge base.
Qualifications, Abilities and Experience should Include:
· Strong Relational Database Management System (RDBMS) knowledge and experience. (ORACLE, DB2, SQL, Sybase, MySQL)
· Good knowledge gained from experience in Microsoft® SQL Server versions 2000 and 7.0 is required
· Good understanding of the concepts of Operating Systems is required
· Programming skills in C, C++ is desirable
· Microsoft Certified Application Developer and/or Microsoft Certified Solution Developer and/or Microsoft Certified Database Administrator certification
· MCP Certified in at least one of the Microsoft Programming Technologies
· Similar Certifications in other high end RDBMS product will be an advantage
· Experience of at-least 3 years in the technical environment mentioned above is desirable.
Critical Exposure areas;
1) Database experience with good knowledge of internals
2) Operating System Concepts
3) Trouble shooting skills
Reporting to: Team Manager
Job Location - Bangalore
The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
Please send your resume to sendresume77@yahoo.com. With the subject of the post you are applying for.
