Performance / Setup Support Engineer

Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:
    Supporting Enterprise customers on phone and remotely
    Scoping and documenting customer scenarios, potential causes and troubleshooting steps
    Effectively communicating with customers and stakeholders via, phone, email or any other available means
    Assess self knowledge and collaborate or escalate as needed
    Pro-actively work towards self development and sharing knowledge
    Ensuring compliance with schedules; processes and MS policies and values

Qualification & experience:

MINIMUM
    Three years of experience in working on Microsoft® Windows 2000 Server and Windows 2003 Servers
    MCSE - Windows 2000
    Good Communication Skills in spoken and written English
    Prior customer support experience           

PREFERRED
    MCSE - Windows 2003
    Technology Certifications - Cisco, Novell, Unix, Security etc.
    Prior technical phone/remote support experience

Technical Skills & experience:
    Basic hardware and peripheral troubleshooting
    Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and  server environment
    Backup, Storage and recovery
    Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.

OPTIONAL for SETUP
Strong Experience in any of the following technologies:
    Backup, Storage & DR Technologies
    Windows Clustering
    Deployment
    Virtual PC, Virtual Server, VMWARE
    Memory Management, Windows Registry, Blue Screen

OPTIONAL for PERF
Strong Experience in any of the following technologies:
    Strong Experience in System Performance tuning & server hang related issues
    Terminal Server, Windows Installer Service, RAID etc.
    IE6 and IE7

Reporting to: Team Manager

The position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT.

Please send your resume to sendresume77@yahoo.com. With the subject of the post you are applying for.